Time is money and our reporting platform provides the intelligence business needs

At the heart of myCloudPBX lies our industry-leading analytics and insights engine. Designed for businesses that thrive on data-driven decisions, our platform offers an extensive suite of both interactive and scheduled reporting tools.

Dashboard

Harness the power of custom wallboards

  • Drag-and-drop widgets simplify visual dashboards tailored to your needs.
  • Detailed call metrics - understand wait times, identify call drop-out rates and analyse individual staff call durations.

Such granular insights not only spotlight areas of improvement but also empower companies to prioritise resources and calls effectively. myCloudPBX ensures you have the intelligence needed to operate efficiently and stay ahead.

Better Integrations for Superior Business Efficiencies and Outcomes

Enhance business productivity with myCloudPBX's seamless CRM integrations.

Whether you're connecting to established CRMs or utilising our custom webhook module for custom systems, our platform drives operational efficiency and data intelligence. Features like call journaling, contact lookups, and optional contact creation ensure that every interaction is maximised for growth and efficiency.

Dynamics Hubspot Zoho Zendesk Pipedrive Webhooks

Full Support, Total Peace of Mind

myCloudPBX is built with an intuitive, 100% self-service approach. But in the event of any issues or questions, our dedicated support team stands ready to assist, free of charge. With assistance included in your monthly fee, you can operate confidently, knowing expert help is always within reach.

The Local Advantage

Australian Developed, Owned and Operated

myCloudPBX is developed by ECN in Brisbane, offering specialized communication solutions for Australian businesses. With over 20 years of experience, we tailor our services to meet local needs.

Local hosting is our commitment, not just a catchphrase. We prioritize fast response times and data security aligned with Australian standards. Choosing Cloud PBX means you're trusting in local expertise and infrastructure.

Your Office, Anywhere

With myCloudPBX, your connectivity isn't tethered to a specific device or location. Our platform supports a wide range of handsets, including those from Cisco, Yealink, Fanvil, Polycom, and beyond.

Simultaneously, our Desktop Apps for Windows and Mac, and Mobile Apps for Android and iOS, replicate the traditional desk-phone experience, ensuring you're just a call away, no matter where you are. With the flexibility to run up to four copies simultaneously, staying in touch has never been easier.

screens

myCloudPBX isn’t just a solution

It's a strategic partner, refined to resonate with your industry's particular demands.

Tailored Solutions for Every Industry

We recognize the diverse and unique requirements of business across many industries. For the hospitality sector, we've developed specialised modules tailored to address hotel-specific needs:

  • Guest extension management.
  • Room configurations.
  • Front-desk communications.

SBeyond the hotel industry, for businesses managing multiple brands, our platform offers customised call presentations and adaptable functionalities.

Bringing the Past into the Future: Digital Faxing

In the digital age, even traditional communication methods deserve an upgrade. Enter digital faxing with myCloudPBX.

  • Our digital faxing solution transforms the age-old fax process into a seamless digital experience.
  • Send and receive faxes directly from your email on any device. Every fax becomes a digital document, easily stored, shared, and integrated into your modern workflow.

Continuous Connectivity in the Cloud

Product resilience is paramount in today's digital age.

The quality of telecommunications is critical in business operations. We have engineered our cloud-based PBX platform to withstand potential threats and disruptions by:

  • Automatically redirecting traffic during peak loads or unforeseen interruptions.
  • The robust backup and recovery mechanisms minimise data loss.

Regular updates and security protocols safeguard against external threats.

Our commitment is not just to provide a means of communication, but to ensure that businesses remain connected.